Lighthouse Lab Services has partnered the premier reference laboratory in Western, Michigan. We are looking for a Sales Support Representative to add to their growing team!

Location : This position is on-site in Kalamazoo, MI (some driving required)

What we are offering :

• $65,000-$75,000 (DOE) base salary plus bonus structure.
• comprehensive benefits, including medical, dental, vision, disability, life, and 401(k) with company match.
• Mon-Friday, 8am-5pm schedule

As a Sales Support Representative you will :

• Foster and develop positive, strong, long-lasting business relationships with prospective and existing drugs of abuse (DOA) and Therapeutic (THX) customers.
• Partner with assigned Sales reps to provide internal support.
• Provide Result Reviews to clients.
• Nurture existing customers utilizing a call plan. Your goal is to create opportunities to increase the volume of tests performed with customers.
• Maintain high customer satisfaction levels.
• At times handle inbound inquiries regarding our services and attend industry-related conferences.
• Complete client onboarding.
• Update and maintain customer files in Salesforce including records of customer inquiries, Confidentiality Agreements, comments, complaints, and actions taken.

What we are looking for :

• You love to build customer trust, improving relationships with and retention of customers.
• You thrive on driving us to reach our customer support goals by being accountable for your work.
• You are proud to build a positive brand as we expand our markets.
• You are hungry to create a culture of success, high performance, and happiness.

Preferred Candidate Profile :

You have earned a bachelor’s degree in clinical allied health, health administration, or related medical field required;

pharmacology or toxicology degree is preferred.

• You have two (2) to four (4) years of proven customer support and / or sales success in a clinical healthcare, medical practice, or related environment.
• You have a record of building and maintaining customer relationships.
• You possess excellent interpersonal and organizational skills, proactive problem solving, successful planning and prioritizing of projects and tasks, and accuracy in proofreading communications and materials.
• You have stellar knowledge of Microsoft Office and contact management system, Salesforce a plus.
• Any experience in a laboratory environment is preferred.

About Us :

We recruit nationwide, for permanent and travel positions with clients ranging from small hospitals to large reference laboratories.

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Lighthouse Lab Services will provide reasonable accommodations for qualified individuals with disabilities.

Lighthouse Lab Services 844-914-0785 lighthouselabservices.com

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Last updated : 2024-04-27